Terms & Conditions

1. Acceptance of Terms

By accessing or using the Zivo website (thezivo.com), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.

2. About Us

Zivo is an online fashion store offering clothing and accessories for men and women, based in India. For queries, contact us at support@thezivo.com.

3. Products & Pricing

• All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes.
• We reserve the right to modify prices at any time without prior notice.
• Product images are for reference only. Actual colours may vary slightly due to screen settings.
• We make every effort to display stock availability accurately, but we do not guarantee availability at the time of order.

4. Orders & Payment

• An order is confirmed only after successful payment (Online) or after it is accepted by us (COD).
• We accept UPI, debit/credit cards, net banking, and Cash on Delivery (COD) for eligible pincodes.
• Online payments are processed securely by Razorpay. We do not store your card or payment details.
• We reserve the right to cancel any order at our discretion, with a full refund issued.

5. Shipping

Please refer to our Shipping Policy for full details on delivery timelines, charges, and coverage.

6. Cancellations & Refunds

Please refer to our Cancellations & Refunds Policy for full details.

7. Age Requirement

You must be at least 18 years of age to use this website or place an order. By using our services, you confirm that you meet this requirement. If you are under 18, you may only use the website under the supervision of a parent or legal guardian.

8. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide accurate and up-to-date information when registering or placing orders.
• We reserve the right to suspend or terminate accounts found to be misused.

9. Prohibited Uses

You agree not to use this website or its services to:

• Submit false, fraudulent, or misleading information during registration or checkout.
• Place orders with no genuine intent to purchase (e.g., repeated COD refusals).
• Use automated tools, bots, or scrapers to extract content or pricing data.
• Attempt to gain unauthorised access to our systems, accounts, or databases.
• Reproduce, copy, or resell any part of our website or products without written permission.
• Post or transmit spam, malware, or any harmful or offensive content.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Harass, abuse, or harm other users, or our staff.
• Use the website for any unlawful purpose or in violation of any applicable law.
• Interfere with or disrupt the integrity or performance of the website or its services.

We reserve the right to suspend or permanently ban accounts found in violation of these terms, without prior notice and without liability.

10. User Content & Reviews

If you submit reviews, ratings, or other content on our website, you grant Zivo a non-exclusive, royalty-free licence to display, reproduce, and use that content in connection with our services. You are solely responsible for the accuracy and legality of any content you submit. We reserve the right to remove any content that is false, abusive, or in violation of these terms.

11. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of Zivo and may not be reproduced, distributed, or used without written permission.

12. Limitation of Liability

Zivo shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability in any matter is limited to the amount paid for the relevant order.

13. Indemnification

You agree to indemnify and hold harmless Zivo, its owners, employees, and partners from any claims, losses, damages, or expenses (including legal fees) arising out of your use of our website, your violation of these Terms, or your infringement of any rights of a third party.

14. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.

15. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of the website after changes constitutes acceptance of the revised terms.

16. Contact

For any questions about these terms, contact us at support@thezivo.com or visit our Contact Us page.